Strahlfoili UK webshop · Last updated: 3 October 2026
This Privacy Policy explains how Strahlfoili GmbH collects and uses personal information when you visit our UK webshop, place an order, contact us or choose to receive marketing from us. It also explains your privacy rights and how to contact us.
1. Who is responsible for your information?
Strahlfoili is the controller of the personal information described in this policy.
Strahlfoili GmbH
Südring 41
46342 Velen-Ramsdorf
Germany
Telephone: +49 151 52476481
Email: aletia@strahlfoili.com
We handle personal information in accordance with applicable data protection law, including the UK GDPR and, where applicable, the EU GDPR and German data protection law.
2. Information we collect
Depending on how you use the webshop, we may collect:
- Identity and contact details: your name, billing and delivery addresses, email address and telephone number.
- Order and account details: products ordered, order history, returns, customer-service correspondence and, if accounts are offered, account credentials and preferences.
- Payment and transaction details: payment method, transaction status and information needed to arrange a payment or refund. A payment provider may process your payment-card details on our behalf or as an independent controller, depending on the payment method.
- Website and device details: IP address, browser and device information, pages viewed, technical logs and information collected through cookies or similar technologies.
- Marketing preferences: newsletter sign-up, consent and unsubscribe records, and your communication preferences.
- Information you give us: the contents of messages, enquiries, reviews or other communications you choose to send.
We generally receive information directly from you. We may also receive payment confirmations, delivery updates or fraud-prevention information from the relevant service providers when needed to complete or protect a transaction.
3. Why we use information and our lawful bases
| Purpose | Information typically used | Lawful basis |
|---|---|---|
| Process purchases, take payment, deliver goods and handle returns or refunds | Contact, order, delivery and payment/transaction details | Contract: necessary to perform a contract with you or take steps you request before entering into one. |
| Respond to enquiries and provide customer support | Contact details and communications | Contract where the request concerns an order; otherwise legitimate interests in providing support and responding to enquiries. |
| Maintain the webshop, protect it against abuse and detect or prevent fraud | Technical logs, device information and relevant transaction details | Legitimate interests in maintaining a secure service and protecting customers and our business; legal obligation where a specific law requires processing. |
| Keep tax, accounting and other legally required records | Order, payment and correspondence records | Legal obligation under applicable law. |
| Send promotional emails or similar electronic marketing, if offered | Contact details and marketing preferences | Consent, or legitimate interests where UK electronic-marketing rules permit a customer “soft opt-in” and we offered an opt-out when collecting the details and in every message. |
| Measure and improve the webshop, where relevant technologies are used | Website-use and device information | Legitimate interests in improving our service, or consent where required for the particular technology or use. The separate rules for cookies and similar technologies are explained below. |
| Establish, exercise or defend legal claims | Relevant order, transaction and correspondence records | Legitimate interests in protecting our legal rights. |
Where we rely on legitimate interests, we consider the impact on your rights and interests before processing. You can ask us for more information about a particular purpose by emailing us.
You must provide the contact, delivery and payment details necessary for us to fulfil an order; without them, we may be unable to process it. Other information, such as marketing preferences, is optional.
4. Marketing
If we offer a newsletter or other electronic marketing, we will send it only where you have opted in or where the applicable rules allow us to contact existing customers about our own similar products after giving a clear opportunity to opt out. You can stop marketing at any time using the unsubscribe link in a message or by emailing aletia@strahlfoili.com. Unsubscribing does not stop essential order and service messages.
We do not assume that placing an order is consent to marketing. If we use targeted advertising, the relevant tracking and data-sharing arrangements must be explained in our cookie settings or an updated version of this policy before they are used.
5. Cookies and similar technologies
The webshop may use technologies that are necessary for functions such as the shopping basket, checkout and security. If we use other cookies, pixels or similar technologies, we will explain their purposes, providers and lifetimes in the webshop’s cookie notice or settings and offer the choices required by law. Where consent is required, we will obtain it before using the technology; where an applicable exception is used, we will provide any required information and opportunity to object. You can revisit the site’s cookie settings to change your choices.
Cookie details
The cookies and similar technologies we use, including their purposes, providers and lifetimes, are listed in our Cookie Policy. You can change your cookie choices at any time using the “Manage consent” button on this website.
6. Who we share information with
We share information only where needed for the purposes described above. Recipients may include our webshop and hosting providers, payment providers, banks, delivery companies, IT and security providers, customer-support providers, professional advisers and public authorities where legally required. We give service providers access only to the information needed for their role and require appropriate protections where they process information for us.
Payment providers and delivery companies may also process information under their own privacy notices where they act as independent controllers.
7. International data transfers
Strahlfoili is based in Germany, so information about UK customers may be processed in Germany. The UK has adequacy regulations covering transfers to Germany and the other EEA countries.
If we use a provider in another country, we will check whether the transfer is covered by applicable adequacy arrangements or put in place appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, where required. You can request information about the safeguards relevant to your data by emailing us.
8. How long we keep information
We keep personal information only for as long as needed for the purpose for which it was collected, including applicable tax, accounting, consumer-law and legal-claim requirements. In particular:
- We retain order, payment and refund records for the relevant statutory record-keeping periods and, where necessary, to deal with disputes or claims.
- We retain customer-service correspondence while an enquiry is active and for a reasonable period afterwards to handle follow-up, complaints or claims.
- If customer accounts are offered, we retain account details while the account is active and afterwards only where a legal requirement or legitimate claim requires it.
- We retain marketing preferences while we market to you, and may keep a minimal suppression record after you opt out so that we do not contact you again for that purpose.
- We retain technical logs and cookie-related information for periods appropriate to their security or website purpose; details of individual technologies should be available in the cookie notice or settings.
When the applicable period ends, we delete or anonymise the information, unless a legal obligation or an ongoing dispute requires us to keep it longer.
9. Your rights
Subject to the conditions and exceptions in applicable law, you can ask us to:
- provide access to your personal information;
- correct inaccurate or incomplete information;
- erase information;
- restrict certain uses of information;
- provide certain information in a portable format; or
- stop processing information where the right to object applies.
You have the right to object at any time to the use of your personal information for direct marketing, including any profiling related to direct marketing. You may also object to processing based on our legitimate interests, subject to the applicable legal rules. Where we rely on consent, you can withdraw it at any time without affecting processing carried out before withdrawal.
To exercise a right, email aletia@strahlfoili.com or write to us at the address above. We may need to verify your identity before responding and will respond within the applicable legal time limit. These rights are not absolute; if we cannot fulfil a request in full, we will explain why.
10. Complaints
If you have a question or complaint about our handling of personal information, contact us using the details in section 1. We will acknowledge and investigate data protection complaints and explain our response. You can also complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint. Depending on your circumstances, you may also complain to a competent EU or German supervisory authority.
11. Changes to this policy
We may update this policy to reflect changes in our webshop, suppliers or legal requirements. The current version will be posted on the webshop with its last-updated date. Where a change requires us to notify you or obtain fresh consent, we will do so.